Contact Center

Callback: callback widget

A callback request widget for client websites and a control panel: appearance, behavior, call monitoring, connection via Asterisk.

Challenge

Build a callback request widget that embeds into client websites, along with a control panel for it.

Goals

  • Give website visitors a quick way to contact the company
  • Manage the websites where the widget is installed
  • Configure the widget's behavior and appearance without a developer
  • Track all calls made

Solution

We built the widget and the backend on Symfony and AngularJS:

  • A callback widget that embeds into any website
  • Management of websites and of the widget's behavior and appearance
  • Call monitoring: history, statuses and results
  • Asterisk integration: the server connects the company's manager and the visitor in a single call
Callback: callback widget Callback: callback widget Callback: callback widget
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Contact

Let's discuss your project

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info@rozumsystems.by