Contact Center
Contact centers are one of our core areas: since 2004 we have been developing the CRM platform of an outsourced call center that has run more than 1,000 projects. We build tools for agents, supervisors and managers alike.
Discuss your projectWhat we do
- Agent workstations with call scripts and a knowledge base
- Outbound campaigns in manual, preview and predictive modes
- Asterisk and Cisco telephony integration, call recording
- Callback and live chat widgets for websites
- Quality control: automatic call sampling and scoring
- Real-time reporting and agent KPIs
Telecontact: contact-center CRM platform
A platform for agents of an outsourced call center: calling scripts, Predictive mode, reporting. More than 1000 projects for banks, retail and car manufacturers have been delivered on it.
Telecontact: quality control
A system for the quality control department: automatic call sampling and scoring, KPIs and real-time reporting.
Callback: callback widget
A callback request widget for client websites and a control panel: appearance, behavior, call monitoring, connection via Asterisk.
Chat: online consultant
An online consultation widget that matches users with a consultant by qualification, plus an admin panel and consultant KPIs.